CATERER EATS OUT
Awards
Pages 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 | 11 | 12 | 13 | 14 | 15 | 16 | 17 | 18 | 19 | 20 | 21... Previous | Next Hospitality Award winner 2007 HOSPITALITY AWARD Winner Procter & Gamble Professional Employees 40 "A very strong entry" commented judges, who also praised this company's all-round dedication to staff career development. Each employee has a work plan, reviewed quarterly by managers, and an online mentoring scheme is available to all staff. In addition, a "virtual" university gives staff worldwide access to more than 500 courses online. Team-building events and satisfaction surveys are run every three months, and generous employee benefits include a flexible start and finish time, job-share and sabbaticals. All staff are entitled to company-funded broadband and can work from home when they choose. Commendation Profile management and specialist recruitment Employees 12 Profile's strong engagement with its staff and the scope it offers for people's personal developme Individual unit winner 2007 INDIVIDUAL UNIT AWARD Winner the ICC Group (NEC) Employees 350 "Fantastic", "innovative" and "doing all the right things" were just some of the comments made by judges about the ICC Group. They particularly applauded its policy of giving one-to-ones with managers - not just for permanent staff but their entire casual workforce. A dedicated learning and development team encourages external training, job shadowing and secondments at all levels of the company. An incentive scheme gives departments and individuals the chance to win prizes, such as day trips abroad, based on good performance. Staff are entitled to flexible working, childcare vouchers and enhanced maternity and paternity leave. In addition to normal annual leave, staff can apply for extended holidays and sabbaticals. Commendation the Brewery Employees 200 Judges called the retention of the Contract Catering winner 2007 CONTRACT CATERING Winner The Brookwood Partnership Employees 445 "They've built on what they did a year ago and now they really have the edge," is how one judge summed up the achievements of this company. It recently developed its management development programme for supervisors and managers, based on 11 training workshops. This has resulted in 20 out of 47 site managers being promoted internally. The company has also launched an employee forum, enabling staff suggestions to go straight to the board. After last year's staff survey, effort has been put into improving communications. Regular briefings have been introduced and a staff newsletter relaunched. A profit-share scheme offers a bonus of 3-5% of salary to qualifying employees. Commendation Bartlett Mitchell Judges were impressed by Bartlett Mitchell's extremely low staff turnover of 12% and its indepen Restaurant and bar groups with 11 or more sites winner 2007 RESTAURANT AND BAR groups WITH 11 OR MORE SITES Commended Botanic Inns Employees 464 Botanic Inns was acclaimed by the judging panel for "doing very good things" for its staff. New recruits receive a 12-week learning programme and clearly mapped career path from day one to supervisor level. Benefits include flexible working and a positive childcare policy. Last year's employee attitudes survey revealed that 93% of staff were proud to work for the company. Commended La Tasca Employees 1,800 Judges were impressed with La Tasca's Managing Partner programme, which gives managers more autonomy and accountability. It rewards managers by giving an uncapped percentage of profit each month. The programme has improved staff retention by inspiring junior managers to do well and stay with the company. New staff receive a comprehensive induction and each Restaurant and bar groups with one to 10 units winner 2007 RESTAURANT AND BAR GROUPS WITH ONE TO 10 UNITS Winner Ego Restaurants Employees 180 Judges were impressed by Ego's commitment to training delivery, and in particular its "dignity at work" policy, designed to create a positive working environment. Once a year, restaurant managers and head chefs are taken to Italy or Spain to learn about food and wine. Restaurant managers are given autonomy to set incentive schemes that encourage good customer service. Six-monthly appraisals keep managers abreast of training issues, work-life balance and career goals. "By recruiting talented and enthusiastic people we have helped to create a positive environment for everyone to flourish," comments operations director Jonathan Poole. Commended Peach Pub Co Employees 150 "A beacon in the dark in this industry" was how one judge summed up the Peach Hotel groups with 11 or more sites winner 2007 HOTEL GROUPS WITH 11 OR MORE SITES Winner Malmaison and Hotel du Vin Employees 1,500 A "real focus on the product", "incredible at what they do", and the brand's ongoing desire to innovate were just some of the comments made by the judges about Malmaison and Hotel du Vin. They were particularly impressed by initiatives introduced last year, such as new recruits staying in hotels to gain experience as a guest, and monthly food and wine workshops so staff can learn more about F&B. A new online appraisal system allows managers to track training needs, plan recruitment and spot high-quality internal candidates. Most managers across the group are home-grown. Group director of development Sean Wheeler comments: "The people development team and the managers have put a lot of hard work into the most important asset in the business - the people - and it's great to be recognised by our peers. We Hotel groups with one to 10 sites winner 2007
HOTEL GROUPS WITH ONE TO 10 SITES
Winner Starwood Hotels & Resorts Employees 1,600
A genuine commitment to career development and staff wellbeing made this company an undisputed choice for the judges. Each hotel has its own training calendar, offering staff a wide choice of courses, including English, food hygiene and leadership skills. Under its Vita Futura programme, graduates can tailor their own development according to their individual career goals. And a worldwide "talent" database means most vacancies are filled internally.
In 2004, the company launched a mentoring programme for potential managers, now being rolled out online for every employee to access worldwide.
"As a company, we're on a journey to creat Platinum award and restaurant and bar groups with 11 or more sites PLATINUM AWARD AND RESTAURANT AND BAR GROUPS WITH 11 OR MORE SITES
Winner McDonald's
Employees 67,000
Judges were unanimous in their decision to make McDonald's an overall winner of winners. The company was applauded for being "outstanding with people" and for "assuming everyone can go to the top". A recruitment policy of hiring staff based on attitude, rather than experience, has been praised by the Work Foundation and Investors in People for creating opportunities for people from marginalised communities. A dedicated training website offers e-learning, leading to national qualifications, and for added convenience, exams can be taken in specially accredited restaurants around the UK.
Numerous flexible working initiatives are available, including the Family Contract, which allows family members working in the same restaurant to cover shifts without prior notice. Staff Petrou brothers named as national fish & chip shop of the year
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