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Caterer & Hotelkeeper Magazine

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Why the fuss over critics?

Thursday 27 April 2006 00:00

I'm quite surprised at the fuss over the identity of food critics (Caterer, 13 April, page 10). I've worked in London over the past 20 years in top restaurants and know most of the critics.

But whether or not their identities are revealed, it doesn't influence the process of the food or service. As far as I'm concerned, they're customers and should be looked after and treated like everybody else.

Most food critics have a real passion for food and produce, wine and service. They're also knowledgeable. Food critics have expectations like other consumers, and review restaurants accordingly.

Anyone who argues that food critics should announce themselves when reviewing a restaurant must have a food, service, identity or management problem of their own.

The same goes for mystery diners. Why should any establishment rely on their comments to find out what's happening in their own restaurant?

My rule is that if you're true and honest to yourself, your guests will have confidence in you too.

John Baker
By e-mail

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