Premier Inn has announced plans to open its first fully self check-in hotel at St Mary’s Gate in Sheffield, promising to reduce check-in time from eight to 10 minutes to less than 60 seconds.
The move follows the successful trial of the self check-in automated pods at Premier Inn’s hotel in London King’s Cross.
The workstations will be housed in the reception area and manned by team members solely dedicated to helping guest enquiries.
Sarah Simpson, product and service manager at Premier Inn, said: “Feedback has shown that business travellers like the time saving benefits that the kiosks provide, whilst leisure guests benefit, not only from this, but also from the increased accessibility, interaction and level of good service they have with team members at the guest workstation.”
Bob Cotton, chief executive of the British Hospitality Association, praised the move. “It is great to see Premier Inn investing in innovative technology,” he said. “These kiosks will undoubtedly increase the level of service offered by Premier Inn - delivering a fast, efficient and speedier experience at check-in.”
Premier Inn, which has more than 550 hotels across the UK, said it checks in more than 23,000 guests every day.
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By Daniel Thomas
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