- Celebrities tend to require rather higher maintenance than most guests, and preparations for their stay begin long before they arrive.
-The key to the whole operation is building a relationship with the person responsible for the booking to gain accurate information.
- If an alias is used, all staff should be briefed to ensure that privacy is maintained.
- The paparazzi have a job to do - indeed if the visit is part of a promotional tour they can be very useful. Otherwise a firm but polite denial that the celebrity is in house usually works.
- The room should be arranged to reflect the guest's individual tastes: everything from their choice of linen or cotton sheets, to blankets versus duvets. Favourite drinks are noted to ensure the minibar is correctly stocked and the bathroom is filled with their desired brand of toiletries.
Daniel Mann, general manager, the Savoy