Good hotel guide points to guests' top grumbles
07 September 2000
This year's Good Hotel Guide, published this week, identifies piped music and mobile phones among hotel guests' most common complaints.
The guide adds that what hotel guests most value is the personal touch: "being treated like a name, not a room number".
Guests also complained last year of lost deposits when hotels did not make their cancellation policy clear. Many objected to the tyranny of the set menu - having to pay for a five-course meal when they wanted a couple of courses.
The guide found that guests feel many hotels take little trouble over breakfast, and that expensive hotels can be the worst offenders.
