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Let's be more generous on the water front(10 August 2006 00:00)Restaurants should offer customers free jugs of tap water... and diners shouldn't be made to feel mean or guilty about accepting it, says Bill Knott The next time a waiter asks, "Would you like some water for the table, sir?" I shall probably throttle him. Partly because the question is so fatuously phrased, but mostly because what he really means is: "May I have the pleasure of relieving you of three quid plus service for a bottle of stuff that tastes just as good from the tap?" Article continues below
Our home-grown waters are not the worst offenders, however. We hear a lot about "food miles" these days: what about "water miles"? Does water really need to travel from Fiji or New Zealand and be "filtered lovingly through strata of igneous rock and virgin organic grassland"? What a load of guff. New York is just as bad. The local tap water is some of the best in the world, but one restaurant even has a "water sommelier", hawking dozens of bottles of overpriced mineral water to a gullible public. You can imagine that tricky moment when you're having the scallops, and your companion has chosen the foie gras. Which water could possibly work with both dishes? Maybe a glass each, then. Of course, the standard industry line is that they have to make their money somehow, and if they didn't rip people off for water then they would have to put up the price of the food. That's fine by me. Food should not be treated as a loss-leader for water, wine and coffee. People who would quite happily drink tap water often feel, rightly or wrongly, that they will be labelled as mean by the staff and order a bottle of water simply to ensure decent service. Sell bottles of mineral water by all means, but don't resent giving water away: make a point of offering a jug from the tap, and your customers will thank you for it. That is what the much-abused word "hospitality" means. They might even stay longer and spend a bit more on the wine. Is bottled water oversold in restaurants? Douglas Glen, hotel manager, Landmark hotel, London Tony Horton, managing director, Tricon Consultancy Charles Campion, food critic Ronan Sayburn, group head sommelier, Gordon Ramsay Group Source: Caterer & Hotelkeeper |
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