Being treated well top concern with hospitality workers

Employees in the hospitality sector are more concerned about being treated well than earning higher salaries, according to new research.

A survey of more than 1,800 UK hospitality workers, conducted by Maritz Research on behalf of Springboard and CatererSearch sister website Caterer.com, revealed that 47% rate being treated well higher than being paid well.

Communicating effectively with staff was found to be the second most important factor, with 37% rating it highest.

Neil Barber, employee engagement director at Maritz Research, said: "Managers need to monitor, engage and influence employees by regularly communicating face-to-face with their team, giving genuine praise and supporting their team by implementing improvements as a result of their feedback.

"In the hospitality industry salary is not the key motivator, line managers have a far greater effect on engagement levels."

According to Maritz, monitoring employee engagement has the potential to provide improved business performance through:

• Improved staff retention and reduced costs of recruitment
• Increased productivity as your staff are longer serving and understand your business well
• Improved customer satisfaction as committed employees provide better service
• Increased returns through increased customer loyalty and commitment to your brand

Human assets are key to future growth >>

Human resources: Employment >>

Hanging onto staff is general managers' biggest headache >>

View more on human resources here >>

By Daniel Thomas

E-mail your comments to Daniel Thomas](mailto:daniel.thomas@rbi.co.uk?subject=Being treated well top concern with hospitality workers) here.

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