Thistle achieves Hospitality Assured accreditation

31 August 2010 by
Thistle achieves Hospitality Assured accreditation

Thistle has become the first hotel group to be awarded full Hospitality Assured accreditation throughout its entire portfolio of properties.

Created by the Institute of Hospitality, the Hospitality Assured mark of approval is measured by independent assessors who analysed each of Thistle's 33 hotels against 10 customer-related steps, including customer research, operational planning, standards of performance, training, development and customer satisfaction improvement.

As well as all hotels achieving the 60% score required for accreditation, a quarter of the properties were awarded the "world class" grading by scoring 70% or higher.

Ann Corrigan, managing director of Hospitality Assured, said that Thistle had demonstrated that it was a serious competitor within the hotel sector by setting its sights high, developing its teams accordingly and putting its entire portfolio of hotels to the test.

"The group achieved resounding success and we're delighted to be confidently marking them as a hotel group that offers excellent customer care as standard," she said.

Heiko Figge, managing director of Guoman & Thistle Hotels, said the accreditation was an outstanding achievement for Thistle.

"It provides us with a great tool to ensure our guests are in very safe hands when they stay with us; they can rely in our consistently high standards," he said.

Thistle is currently in the middle of a £100m refurbishment project which is aimed at transforming its hotels into contemporary, individual properties.

Accreditation schemes >>

Institute of Hospitality offers special membership deals >>

Thistle Hotels to expand outside UK >>

By Janet Harmer

E-mail your comments to Janet Harmer here.

If you have something to say on this story or anything else join the debate at Table Talk - Caterer's new networking forum. Go to www.caterersearch.com/tabletalk

Caterersearch.com jobs

Looking for a new job? Find your next job here with Caterersearch.com jobs

[Newsletters For the latest hospitality news, sign up for our e-mail newsletters.
TagsHotels
The Caterer Breakfast Briefing Email

Start the working day with The Caterer’s free breakfast briefing email

Sign Up and manage your preferences below

Check mark icon
Thank you

You have successfully signed up for the Caterer Breakfast Briefing Email and will hear from us soon!

Jacobs Media is honoured to be the recipient of the 2020 Queen's Award for Enterprise.

The highest official awards for UK businesses since being established by royal warrant in 1965. Read more.

close

Ad Blocker detected

We have noticed you are using an adblocker and – although we support freedom of choice – we would like to ask you to enable ads on our site. They are an important revenue source which supports free access of our website's content, especially during the COVID-19 crisis.

trade tracker pixel tracking