Compass signs up Retail Eyes to improve customer service

Compass Group UK and Ireland has appointed Retail Eyes to monitor customer service in its food service franchises in retail outlets.

The programme will comprise monthly mystery shopping visits to more than 250 supermarket locations where Compass runs catering operations.

Clare Muscutt, in-store service strategy manager for Compass UK and Ireland, said: "The programme focuses on creating a service culture where our teams embrace the ethos of ‘Customer is King'."

Tim Ogle, Retail Eyes chief executive, said: "We are delighted to be working with Compass and helping it to create a warm and friendly experience for customers. It is so important to interact with customers to not only increase average spend per visit but also to help improve customer loyalty and staff retention."

Retail Eyes works with 85 of the UK's leading retailers, brands and leisure & hospitality providers including the InterContinental Hotel Group, Pret A Manger, Subway and JD Wetherspoon.

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By Gemma Rowbotham

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