What does this job involve?
- Dealing with clients on the phone
- Taking bookings for events
- Negotiating rates
- Upselling
What skills and attributes do I need?
- Communication skills, including confidence in using the telephone
- Sales skills
- Administration and computer skills
How can I get this job?
There are a number of vocational courses available and many hotel companies offer training programmes for sales staff in areas such as telephone skills and handling complaints.