Pubs and bars urged to use new guide to offer better accessibility

Pubs and bars looking to better cater for visitors with access needs can now benefit from a new online guide.

The Access Statement Online Tool, launched today by VisitEngland in partnership with the British Beer and Pub Association, provides detailed guidance on the information that may be required by people with access needs when visiting a pub.

Businesses are encouraged to describe the location of their premises, such as city centre, countryside, or coast, and summarise any specific services and facilities suitable for people with access needs.

Suggested areas for consideration include:

Pre-arrival - transport services, a description of the streets in the area surrounding the pub (eg, paved/cobbled/level/uneven), and information provided in alternative formats such as large print and audio

Car parking and arrival - car parking, drop-off points, alternative entry points, number of steps, handrails and ramps

Bar & bar area and dining area/restaurant - access to the area and layout, lighting, seating and tables, floor surfaces, alternative formats of menus available

Beer garden/outdoor area/smoking area - accessibility of outdoor furniture, service offered to customers in outdoor area, layout (eg, pavement, terrace, play area)

Public toilets, accommodation and future plans for improvement are also included in the online tool and pubs are encouraged to promote their statement on their website if they have one, or post it where they have a listing on a company site or a generic 'pub finder' site.

It should also be kept on hand for bar staff to use when describing over the phone what facilities they have, the organisations said.

"People with access needs require specific information about a venue in advance in order to be able to make an informed decision about whether an establishment can cater sufficiently for their needs," Ross Calladine, VisitEngland's skills, welcome & accessibility manager said.

"Pubs, like any other tourist venue, should provide as much information to visitors as possible - this will help to enhance the visitor experience and also highlight areas where the business could improve."

Brigid Simmonds, chief executive, British Beer & Pub Association, added: "Whilst it is not always easy for pubs to adapt what are often historic buildings, great service and accurate information are key in ensuring that as many people as possible enjoy Britain's pubs. This tool will play a valuable role in enhancing pubs as the home of great hospitality in the UK."

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By Helen Gilbert

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