What: Concierge assistant
Why: Where traditionally concierges have relied on a bookshelf of guidebooks and their own knowledge, now a computer system has been tailor-made for the Landmark hotel in London, allowing access to more than 900 restaurants and other services in the capital.
Good For: Busy concierges and guests who will have their preferences logged into the system and remembered for future visits.
Bad For: Keeping concierges in jobs.
Where: The Landmark hotel, 222 Marylebone Road, London, NW1