Opinion
In this section you will find all opinion pieces, giving you an easy route to all the opinion pieces on Caterersearch.
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The results of the Advertising Standards Agency's (ASA) adjudication on whether TripAdvisor's advertising slogans such as the now defunct "reviews you can trust" were misleading are finally here, and the online reviews site has ended up with a bit of a bloody nose.
Posted: 10 February 2012 | 08:55
The BHA has resigned from the VAT Club to concentrate on the industry's official VAT initiative. Chief executive Ufi Ibrahim explains why
Posted: 10 February 2012 | 08:50
Hospitality faces two scenarios in 2012 as the top teams progress but those at the bottom struggle, says Graeme Smith a partner at Zolfo Cooper
Posted: 03 February 2012 | 16:42
When it comes to hospitality, it's essential to have a clear idea of what your customers want from your business. But how do you find out exactly what's going on inside their heads? How do you ask the question without intruding on the experience of your guests?
Posted: 03 February 2012 | 16:41
Food inflation is likely to decline rapidly over the coming year, says consultant Séan Rickard. He predicts that the worst is over for hospitality businesses
Posted: 02 February 2012 | 11:41
As we approach the start of the London Games, athletes and competitors across the globe will be putting the finishing touches to their preparations, hoping they'll be able to look back on 2012 as the year they achieved Olympic gold.
Posted: 02 February 2012 | 11:10
Consumers are certainly tightening their belts, and may even have resolved to drink less in 2012, but one luxury it seems we can no longer contemplate cutting back on is coffee. Since 2005, the branded coffee chain market has doubled and is now estimated to be worth £2.1b according to Allegra Strategies.
Posted: 20 January 2012 | 14:38
Being top of the tree can be a lonely place, says Pride of Britain chief executive Peter Hancock. Which is why working with peers is rewarding
Posted: 20 January 2012 | 13:00
There is no doubting that 2012 is going to be a challenging year for everyone working in the hospitality industry. The prime minister himself made it clear in his New Year message that "there are fears about jobs and paying the bills" and that "the search for work has become difficult, particularly for young people".
Posted: 13 January 2012 | 12:18
As he reaches 50, Vineyard Group MD Andrew McKenzie reflects on the essence of hospitality, growth of bureaucracy and rise of the career hotelier
Posted: 13 January 2012 | 11:56
Can it really be six-and-a-half years since the International Olympic Committee awarded London the 2012 Olympic and Paralympic Games? It seems only yesterday that I was in the Brakes development kitchen in Covent Garden, listening to the screams of delight from the crowds gathered in Trafalgar Square.
Posted: 23 December 2011 | 14:49
British Hospitality Association chief executive Ufi Ibrahim appeals for the industry to get behind the campaigns to cut VAT for hospitality
Posted: 23 December 2011 | 14:41
Deal of the day offers have exploded over the past couple of years as an ever more bargain-hungry consumer seeks out all the value they can squeeze from suppliers. And for hospitality, they can be a great way to expose your brand to a wider audience...
Posted: 16 December 2011 | 18:10
Hoteliers must strike a balance between cutting edge, contemporary design and timeless tradition, says Pride of Britain chief executive Peter Hancock
Posted: 16 December 2011 | 17:46
The rise of mobile web browsing means operators are approaching a point where a mobile solution is required to reach customers. But don't fall into the app trap, says Ian Laverty, sales and marketing director at Intelligent Mobile
Posted: 09 December 2011 | 17:17
Waiting staff are not paid enough, argues customer service expert Mario Dolcezza, who suggests abolishing tips in favour of more skill recognition
Posted: 02 December 2011 | 15:18
What do a tax bill, a provincial town landlord and a rare hamburger have in common? They may sound like they have the makings of a moderately amusing joke but instead the answer is that the three of them represent the challenges hospitality businesses across the country are facing in microcosm this week.
Posted: 02 December 2011 | 14:34
The planning system with regard to hot food takeaway stifles job creation, says Andrew Emmerson, business development director at Domino's Pizza
Posted: 01 December 2011 | 14:43
As portable devices, be they smartphones or laptops, have become increasingly integrated into daily life, so consumer expectations with regard to Wi-Fi have changed. Just a few years ago we were happy to wait at home while a dial-up connection downloaded our e-mails. Now guests expect to log on with their latte.
Posted: 30 November 2011 | 12:28
Is it possible to halt the spread of mobile phone use and social media surfing in restaurants, asks Pride of Britain chief executive Peter Hancock
Posted: 30 November 2011 | 11:55
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