Food service

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Catering with care

Elior serviceIn 2010, one in 10 elderly people in the UK were at risk from malnutrition. As awareness of this issue increases, contractors are increasingly being called on to deliver specialised catering services to residential care homes. Elly Earls finds out about the unique challenges involved
Posted: 15 September 2011 | 15:25

Wake-up call – What you need to know to ensure dismissal best practice

DismissalXpertHR Small Business - a service run by Caterere_SSRqs sister website, XpertHR - offers an overview of dismissal best practice
Posted: 14 September 2011 | 12:52

Matthew Gillman appointed venue operations manager at Imperial War Museum, London

Matthew GillmanMatthew Gillman has returned to Seasoned Events as venue operations manager at the Imperial War Museum in London. In his role, Gillman will be responsible for managing all evening corporate events, organising logistics, pre-event operations, accredited supplier management, security and all other services related to the...
Posted: 02 September 2011 | 16:41

How to... deliver great customer service

ServiceAs excellent as an establishment's food or drink offering can be, it can never quite compensate for disappointing service. The service skills of both front-of-house and kitchen teams can often act as deal-breakers for customers and are a crucial aspect of a catering establishment's image.
Posted: 02 September 2011 | 15:11

Wake-up call – The rights of fixed-term staff

Bell boyFixed-term employees are entitled to the same treatment as permanent staff engaged in similar roles, as solicitor Katee Dias explains
Posted: 02 September 2011 | 14:58

Stuart Williams appointed operations manager at London caterer Vacherin

Stuart WilliamsSpecialist London catering company Vacherin has appointed Stuart Williams as operations manager
Posted: 01 September 2011 | 12:35

Just three weeks left to enter Hospitality Apprenticeship Awards

Hospitality Apprenticeship Awards 2011There are just three weeks left to enter your staff for the Hospitality Apprenticeship Awards 2011. The awards are supported by awarding body EDI, as well as the British Hospitality Association (BHA), Institute of Hospitality (IoH), and British Institute of Innkeeping (BII).
Posted: 22 August 2011 | 15:25

The Caterer Interview – PB Jacobse

PB JacobseNow in his sixth year steering contract caterer Rhubarb, managing director PB Jacobse has overseen a rise in turnover from £4.5m in 2005 to £27m in 2011. He tells Janie Stamford how a strategy of satellite kitchens enabled the business to broaden its reach
Posted: 22 August 2011 | 11:10

Minute on the Clock - Lynda Beverley

Lynda BeverleyLynda Beverley's catering firm Moving Feasts has won a contract to supply 6,000 dishes to celebrities and VIP guests in the Virgin Media Louder Lounge...
Posted: 19 August 2011 | 14:27

Caterer and Hotelkeeper 100 – Top contract catering executives

Richard CousinsLast month, Caterer and Hotelkeeper, in association with Britvic Soft Drinks, revealed this year's list of the 100 most influential people in our industry. In the final article of our series analysing the top people by sector or discipline, Chris Druce looks at the biggest names in contract catering
Posted: 17 August 2011 | 12:58

Tampopo backs Slash VAT campaign

Slash VATAnother hospitality business has thrown its weight behind Caterer and Hotelkeeper's campaign to Slash VAT, Boost Business. David Fox, co-founder of Asian-style casual dining chain Tampopo, said: "To have a cohesive campaign on this issue is really important...
Posted: 16 August 2011 | 12:27

7 Day Catering announces three new appointments

Kath Wright7 Day Catering has announced three new appointments to the business. Kath Wright and Richard Bright join as operations managers, and Mark Palmer as general manager. Wright joins the southern team with responsibility for 12 contracts. Her most recent role was as operations manager at Caterlink.
Posted: 16 August 2011 | 10:54

Your legal responsibilities when it comes to hiring staff

InterviewXpertHR Small Business - a service run by Caterer's sister website, XpertHR - offers an overview of your legal responsibilities in terms of hiring staff
Posted: 15 August 2011 | 16:26

Rebranded Kudos Cafés secures five-year deal

kudos cafesKudos Cafés has secured a five-year catering contract with Alfa Laval. Formerly Leisurextra, the newly branded company, will provide all catering services at the industrial equipment manufacturer's head office in Camberley, Surrey.
Posted: 15 August 2011 | 13:18

Martin Crank named GM at Payal Group

Martin CrankManchester-based Payal Group has appointed Martin Crank as general manager
Posted: 12 August 2011 | 15:03

Upselling - making the most of a menu

menu-boardAlain Mara, group general manager at Compass Group's Roux at Parliament Square restaurant in Westminster, explains the points at which it's possible to extend the customer spend at every step of the meal
Posted: 12 August 2011 | 14:15

Sodexo buys French luxury firm Lenôtre from Accor

sodexo logoSodexo has agreed to acquire the French company Lenôtre from Accor for an undisclosed sum. Lenôtre, an upscale gastronomy business which includes boutiques, receptions and events, as well as its three-star restaurant, Le Pré-Catelan, will be added to Sodexo's Prestige portfolio.
Posted: 11 August 2011 | 17:35

Riot compensation claim deadline extended

Prime Minister David Cameron has pledged to extend the deadline before which uninsured businesses which suffered damage during riots across the country can claim compensation. The deadline for claims under the Riot Damages Act has been extended from 14 days to 42 days...
Posted: 11 August 2011 | 16:53

Riots have 'damaged London’s reputation' ahead of Olympics

The London riots have damaged the capital's business reputation and highlighted the threat of civil disorder during the Olympics next year, according to a new report released today. A poll of 134 London firms conducted by ComRes for the London Chamber of Commerce and Industry...
Posted: 11 August 2011 | 11:52

Owners of uninsured businesses damaged in riots can claim compensation from police

Catererandhotelkeeper NewsOwners of uninsured businesses damaged in the London riots could be eligible for compensation from the police, according to an ancient law. Barrister Daniel Barnett has highlighted the Riot (Damages) Act 1886 which applies to any "house, shop or building" which has been damaged...
Posted: 09 August 2011 | 14:58

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10th February 2012