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Marriott Hotels is recruiting celebrities and other Twitter users to provide the company with feedback on its recent £120m refurbishment programme.The campaign has invited users of Twitter to review the refurbished hotels by communicating their thoughts and experiences live ...
Posted: 23 February 2010 | 10:42
Letter of the week: Room to improve these vital feedback systems. Other topics covered in this week's batch of readers' letters include: TripAdvisor has to take control; don't let your utility bills run up; and how to be part of British Tourism Week.
Posted: 19 February 2010 | 15:29
Topics covered in our weekly briefing include: Police crackdown on 'problem premises' and underage drinking; job candidates scuppered by their online profiles; race and gender pay gap still very much in evidence.
Posted: 05 February 2010 | 14:37
Story of the week: Caterer and Hotelkeeper launched a campaign this week to gain a commitment from the incoming Government to support the school meals service and continue investment in the wellbeing of the nation’s children. In other news, chef and food campaigner Rob Rees ...
Posted: 05 February 2010 | 14:29
The Digital Economy Bill, currently being debated in the House of Lords, will have serious consequences for hotels providing internet services if it is passed in its present form, warns the British Hospitality Association. The bill follows the launch in 2009 of the European Data Retention Directive...
Posted: 04 February 2010 | 15:29
The hotel industry is to urge the EU Commission to rethink the rules on online hotel reviews after a TripAdvisor list of the 10 “dirtiest” hotels in the UK sparked anger among hoteliers. Hotels that featured in the list claimed they had already seen cancellations and were concerned about the effect...
Posted: 04 February 2010 | 11:25
Not one London hotel has made it into a list of the top 25 hotels in the UK, as Rudding Park in Harrogate, Yorkshire walked away with the top spot. Travel website Tripadvisor compiled the list as part of its eighth annual Travellers' Choice hotel awards.
Posted: 20 January 2010 | 11:15
Price comparison website moneysupermarket.com is calling on local, independent restaurant operators to submit meal promotions to a new localised restaurant voucher search facility. Local restaurants across the UK can take advantage of the free service by submitting their deals and special offers on the website,
Posted: 19 January 2010 | 17:31
There's more behind the success of a new restaurant than just opening the doors and providing good food. Tom Vaughan looks at different strategies for success.
Posted: 08 January 2010 | 14:30
Danny Pecorelli, managing director of Exclusive Hotels and Master Innholder (Twitter name: @FoodHero) has been experimenting with the different forms of user-generated content and social networking. "A huge amount has been made recently of Web 2.0 and user-generated content.
Posted: 18 December 2009 | 07:00
Angela Kallinger of the Maybourne Hotel Group has been named Young Marketer of the Year in the 2009 Hotel Marketing Awards. Kallinger was praised by the judges for her contribution to marketing from an ecommerce perspective. “She took on a tough role and had a lot of responsibility delegated...
Posted: 15 December 2009 | 15:04
A round-up of the weekend's news affecting the hospitality industry. News includes: Andrew Coppel to chair Alternative Hotel Group; M&B’s boardroom battle continues; Hugh Osmond on lookout for struggling leisure company;Toptable to launch mobile phone apps and expand coverage; and more...
Posted: 14 December 2009 | 10:16
A round-up of the weekend's news affecting the hospitality industry. News includes: Premier Inn seeks legal advice over Travlelodge ‘refund’ campaign; M&B shareholder blocks appointment of new chairman; Toby ; Michelin-starred chefs on menu at Edinburgh’s Christmas food fair and more…
Posted: 30 November 2009 | 10:25
The founder of booking website Laterooms.com has launched a new comparison website that will donate nearly all of its commission to children’s charities.
Steve Walsh, who founded Laterooms.com in 1999 before selling it to a private equity firm in 2004 for £40m, is the driving force behind Isawthesea.com...
Posted: 30 November 2009 | 09:00
Almost everyone in the UK now has a mobile phone, and for the smart hospitality business that represents a great marketing opportunity. Daniel Thomas reports.
Posted: 27 November 2009 | 18:17
Online restaurant booking service Toptable has reported a 187% increase in pre-tax profit, highlighting the consumer trend for booking tables online and taking advantage of special deals. For the year to June 2009, the company - which includes the toptable.com and city-eating.com brands...
Posted: 20 November 2009 | 10:00
The luxury Red Carnation Hotel Collection has launched a new online marketing initiative offering exclusive deals to its Twitter and Facebook followers. Under the “Tweekends” scheme, Red Carnation will each week offer limited one-off fixed five-star and four-star rates for an unnamed property within its London collection.
Posted: 02 November 2009 | 09:00
Livebookings, the online marketing tool for restaurants, has appointed Anneliese Hainz as key account manager.
Posted: 27 October 2009 | 11:01
Topics covered in our weekly briefing include: Tories moot tax break for startups, hotel comparison on EasyVoyage
Posted: 16 October 2009 | 11:50
Boutique and luxury hotel guide Mr & Mrs Smith is set to launch its own online hotel booking system, SAMS (Smith Availability Management System). The luxury guide has designed a new booking system, replacing its technology partner since 2005 Starfish (Travel Intelligence), that will integrate ...
Posted: 06 October 2009 | 10:00
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