Opinion
In this section you will find all opinion pieces, giving you an easy route to all the opinion pieces on Caterersearch.
For subject overviews take a look at Caterersearch’s expert guides that provide 'everything you need to know' on popular subjects like Gordon Ramsay, Compass or Michelin-starred restaurants.
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Last week's Channel 4 programme exposed some of the scrutiny hoteliers are subjected to. Daniel Johnson examines the scenarios and explains how to deal with them
Posted: 29 November 2011 | 14:38
Your reputation is built or destroyed by everyday interactions with your customers, says David McHattie, CEO, Customer Service Benchmarking
Posted: 25 November 2011 | 15:07
You can barely change the channel on your TV without stumbling over a show related to hospitality. If it's not Gordon Ramsay alternately sweating and swearing as he drags some restaurateur up by the bootstraps, then we have Alex Polizzi chiding hoteliers...
Posted: 25 November 2011 | 14:22
As all customers now expect a deal, published tariffs will have to be increased if discounting is to continue, says Pride of Britain chief executive Peter Hancock
Posted: 22 November 2011 | 10:40
After a fortnight in France, I returned home last weekend with the lasting impression that the French enjoy a far healthier relationship with their food and drink than we do.
Posted: 21 November 2011 | 16:32
As energy prices become an increasing burden on businesses and inflation hits a three-year high, cutting any unnecessary cost from the bottom line is urgent. When such savings have the added benefit of contributing to the health of your customers...
Posted: 18 November 2011 | 15:50
Middle Eastern restaurant group Del'Aziz is set to open its sixth London outlet next month in Clapham, south-west London. Situated in the Clapham Old Town, the new site will launch on 5 December. It will comprise a delicatessen-café, gift shop, 70-cover restaurant and two bars.
Posted: 17 November 2011 | 17:09
The importance of online feedback means operators must be more canny about direct comment capture, says Blue Sky Marketing MD Chris Larsen
Posted: 10 November 2011 | 16:32
After a stream of negative stories from hacked-off hoteliers, TripAdvisor has taken steps to engage better with hospitality. President of TripAdvisor for business, Christine Petersen, tells James Stagg how the site scrutinises reviews and what steps it is taking to root out fraud
Posted: 10 November 2011 | 12:34
Alan Parker, the incoming president of the British Hospitality Association, calls on the industry to stand together for mutual support
Posted: 10 November 2011 | 11:24
Barely a week seems to go by without some sort of rumpus involving the TripAdvisor website. Operators appear to love it and loathe it in roughly equal measure. It is a great source of business - especially when it comes to drawing in customers from abroad - but when things go wrong, they can go really wrong.
Posted: 10 November 2011 | 10:45
Comet business development manager for hospitality, Nick Youle explains how funding problems can be overcome though leasing arrangements...
Posted: 12 October 2011 | 14:54
This week, our Slash VAT, Boost Business campaign moves up through the gears. The campaign, which aims to press Government to ease the burden of taxation on the UK hospitality industry, launched as a result of the rise in VAT by 2.5% to 20%, back in January.
Posted: 30 September 2011 | 17:12
Pride of Britain chief executive Peter Hancock says hospitality needs people to do their jobs for passion and pride, as well as proper remuneration
Posted: 30 September 2011 | 17:09
Don't get burned by ignoring the potentially devastating problems caused by kitchen extract systems and ventilation ductwork, says Ian Bartle
Posted: 19 September 2011 | 14:34
The famous writer and social ecologist Peter F Drucker once said: "Management is doing things right; leadership is doing the right things." Indeed there seems to be a difference between managing and truly leading a team - but what is that difference and how do you attain the qualities needed to really engage employees?
Posted: 15 September 2011 | 17:06
Skills minister John Hayes explains his passion for apprenticeships, craftsmanship and why he is a big fan of WorldSkills London 2011
Posted: 15 September 2011 | 17:02
Antony Worrall Thompson is right to light up the case for smoking in designated areas, says Pride of Britain chief executive Peter Hancock
Posted: 14 September 2011 | 11:08
It seems there are few aspects of modern life in which politicians and medical professionals are content not to meddle. But the hospitality sector must experience more than its fair share of interference. In this week alone, we have seen three debates over how much the Government should regulate areas directly affecting the industry.
Posted: 14 September 2011 | 10:24
If operators work together we can make a real success of sustainability and enhance our businesses, says Ilsington Country House hotel's Tim Hassell
Posted: 02 September 2011 | 15:48
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