Front of house
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Promotional vouchers have proved a major success for high street operators, with three quarters of diners having cashed in on special deals in the last 12 months, according to research. The survey, by research company Grass Roots, was based on 260 mystery visits to the outlets ...
Posted: 03 November 2009 | 09:00
Local restaurants and chain operators are alienating customers with policies such as automatically adding service charge to the bill and charging for bread that was not asked for, experts have warned. In a survey of 2,000 consumers by online reservation provider Livebookings...
Posted: 28 October 2009 | 07:00
Mathias Negro is the head sommelier at Alain Ducasse at the Dorchester.
Posted: 16 October 2009 | 16:37
This year's Young Chef Young Waiter competition, which recognises the industry's brightest stars of the future, was dominated by women. Kerstin Kühn reports.
Posted: 16 October 2009 | 11:51
Last week, Rose Greene from Le Champignon Sauvage in Cheltenham and Sarah Cooper from London’s Ledbury became the Restaurant Association’s 2009 Young Chef Young Waiter winners.
The pair were declared the victors of the annual competition at an awards ceremony ...
Posted: 13 October 2009 | 11:02
Rose Greene from Le Champignon Sauvage in Cheltenham and Sarah Cooper from London’s Ledbury have won the 2009 Young Chef Young Waiter competition. The pair were declared the winners of the annual competition at an awards ceremony held at London’s Jumeirah Carlton Tower ...
Posted: 07 October 2009 | 12:38
Story of the week: Heston Blumenthal has issued an official apology to the victims of the food poisoning outbreak at his three-Michelin-starred restaurant the Fat Duck; British people are the rudest guests and poorest tippers, according to a straw-poll of front-of-house staff conducted by Caterer; and more ...
Posted: 25 September 2009 | 17:21
In July, Liverpool-born Peter Avis, 34, restaurant manager at London's Babylon Restaurant at the Roof Gardens, won the Academy of Food & Wine's inaugural Restaurant Manager of the Year competition. Part of his prize was a stage at trendy New York restaurant Eleven Madison Park. Here is Peter's account of his trip.
Posted: 24 September 2009 | 14:02
Earlier this month, Mark Lewis went on a mission to capture the essence of customer service, five-star hotel-style. What qualities must hotel staff embody in order to delight their guests and ensure their stay exceeds expectations? What better way to find out, than by spending a day in the lobby of the Dorchester.
Posted: 24 September 2009 | 12:47
Who'd want to be a waiter? Self-confessed plate-dropper Tom Vaughan takes a look at front-of-house personnel and discovers it really is a career worth aiming for.
Posted: 24 September 2009 | 12:27
British people are the rudest guests and poorest tippers, according to a straw-poll of front-of-house staff conducted by Caterer. The survey of waiting staff conducted by Caterersearch.com found that 38% thought British people were the rudest guests, followed by the Americans...
Posted: 24 September 2009 | 09:00
Four chefs and four waiters from the southern regional finals of the Young Chef Young Waiter competition have gone through to the national finals.
Now in its 25th year, the competition, sponsored by luxury hotel group Von Essen, rewards the best young chef and young waiter aged 25 and under.
Posted: 18 September 2009 | 15:23
Cambridge University has launched it’s own competition to find the top chef and waiter from its colleges. The University of Cambridge Culinary Competition 2009 is inviting entrants across eight different categories in addition to two front of house classes and an exciting live event.
Posted: 14 September 2009 | 09:00
The northern regional finals of the Young Chef Young Waiter competition, sponsored by Von Essen hotels, saw four chefs and four waiters – all under 25 - go through to the national finals. The winner of the chef regional final, held at Darlington College, was Rose Greene from Le Champignon Sauvage...
Posted: 11 September 2009 | 18:05
The sun is shining, and the weather is sweet...and even restaurateurs in the UK have kept their sunny disposition. They remain confident that they will outperform the economy over the next two years - despite a lack of funding for growth or expansion.
Posted: 21 August 2009 | 17:18
Every week in the Caterer poll the industry delivers its verdict on the big stories of the day. Kerstin Kühn rounds up the results of the last six months.
Posted: 21 August 2009 | 10:15
The regional finalists for this year’s Young Chef Young Waiter competition have been revealed. The competition, run in association with luxury hotel group Von Essen, rewards the best young chef and young waiter aged 25 and under and is now in its 25th year.
Posted: 20 August 2009 | 10:00
People 1st, the sector skills council for the hospitality industry, has unveiled two new customer service qualifications to help frontline hospitality and travel staff deliver excellent customer service. The qualifications, developed following research by the sector skills council for hospitality...
Posted: 15 July 2009 | 11:30
Marco Pierre White's demotion of celebrity staff from the kitchen to waiter on his Hell's Kitchen TV show created a furore. Our letters pages were rammed as readers complained about the implied downgrading of front of house. So, with the 2009 Young Chef Young Waiter competition looming, Emily Manson looks at how the situation has changed over the past few decades - and how the two sides of the pass can combine to better effect
Posted: 26 June 2009 | 13:52
Sam Harrison, owner of Sam's Brasserie in Chiswick and Harrison's in Balham, believes the importance of good front-of-house service is finally being recognised.
Posted: 19 June 2009 | 12:18
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