Food service
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It has been a busy, challenging and eventful 12 months since the last Catey Awards. Trading has been tough. Added to that, food inflation, public sector spending cuts and sluggish consumer confidence have hit margins hard.
Posted: 08 July 2011 | 12:30
Jo Austin has joined Lime Venue Portfolio, a division of Compass Group, as head of sales. She brings with her 13 years of sales experience and her most recent position was group sales director at Principal Hayley Hotels and Conference Venues.
Posted: 06 July 2011 | 12:46
VisitBritain, the national tourism agency, has appointed Joss Croft as head of marketing. Croft's appointment comes as VisitBritain prepares for the roll out of its £100m public/private marketing programme over the next four years.
Posted: 06 July 2011 | 12:44
Lindley Venue Catering has scored a £10.5m contract at the Galpharm Stadium, home to Huddersfield Town Football Club and Huddersfield Giants Rugby League Club. The five-year appointment, which began last week, sees Lindley - a division of Lindley Group - manage all of the...
Posted: 05 July 2011 | 23:59
The South West of England has topped a list of the best five regions of customer service in British tourism. The region attracted almost a quarter of the vote in a survey by the Institute of Customer Service (UKCSI).
Posted: 05 July 2011 | 00:01
Travel concession operator SSP has extended its relationship with holiday village firm Center Parcs with a new £110m contract. SSP, which owns brands such as Upper Crust and Caffè Ritazza, will take over eight existing food and beverage operations across all four Center Parcs villages. It will also develop additional...
Posted: 04 July 2011 | 16:36
Charlton House has scooped a £2m staff catering deal at Gatwick Airport from incumbent operator Sodexo, which had held the contract for 25 years. The contract, which commenced last week, sees the independent caterer provide 24-hour food services for 23,000 airport staff across...
Posted: 04 July 2011 | 14:56
Compass Group has raised more than £100,000 for Cancer Research UK at its inaugural charity ball held at Wimbledon. The contract caterer celebrated the third year of its relationship with the charity at the Gatsby Club, one of the venues at which Compass provides hospitality at The Championships Wimbledon...
Posted: 29 June 2011 | 10:00
The high level of VAT in the UK is a deterrent to the growth of the tourism sector. That's the warning from the British Hospitality Association (BHA), as it published its annual report for the year to 31 December 2010. The BHA said: "The present level of VAT in the UK is...
Posted: 08 June 2011 | 14:46
West Ham United's Boleyn Ground, part of Lime Venue Portfolio, has won an accolade at the Football Hospitality Awards winning gold in the conference and events sales & marketing category. It also picked up TripAdvisor's certificate of excellence, which honours top-rated hotels, restaurants and attractions as reviewed by travellers.
Posted: 07 June 2011 | 13:29
Contract catering giant Aramark has demanded its suppliers cut prices by 12%, in a letter dated 1 June. The letter from chief operating officer Mark Faulkner, said that the company requires some of its suppliers to "make immediate proposals for price reductions on all products or services provided to Aramark, effective...
Posted: 03 June 2011 | 10:18
Eden Foodservice, the education catering division of Initial Facilties, has won a four-year schools deal with Brighton & Hove City Council. Scheduled to begin in August, the contract is estimated by industry experts to be worth in the region of £9.9m in total and will see Eden...
Posted: 23 May 2011 | 09:53
Bill Toner has been appointed chief executive at Host Contract Management, replacing founder Jerry Brand at the company's helm. Brand has relinquished his managing director role at the firm he established in 2004 in order to concentrate on...
Posted: 19 May 2011 | 08:00
When employees overstep the mark it is vital to act reasonably, especially if using this as a basis for dismissal. Legal expert James Hall explains
Posted: 13 May 2011 | 17:22
London 2012 caterer Global Infusion Group has been listed in the Sunday Times International Track 100, a shortlist of Britain's private firms with the fastest growing overseas sales. One of only two hospitality providers to feature, Global Infusion came in at number 53. Hostel and bar operator...
Posted: 12 May 2011 | 10:40
Steps to ensure you can measure and improve the culture inside your business
Posted: 06 May 2011 | 14:08
Operators can collect data through a number of ways, but there is an increase in the number of customers complaining to the regulator about how that data is being used. Legal expert Alison Deighton explains
Posted: 06 May 2011 | 13:03
Want to turn tables quickly and offer fault-free service? Every casual-dining restaurant does. But not every one delivers. Tom Vaughan speaks to some of the restaurants that have harnessed technology to make sure everything runs smoothly and swiftly, even on busy Saturday nights
Posted: 27 April 2011 | 16:56
Sodexo Prestige has landed a three-year deal with Malaysian Airlines Golden Lounge, at London Heathrow's Terminal 4, worth £1.6m.
The recently mobilised contract sees the fine dining, hospitality and events division of Sodexo provide first and business class hospitality services to the 40,000...
Posted: 26 April 2011 | 11:59
Michelin-starred chef Robert Thompson has been announced as the Isle of Wight Council's preferred bidder for the Ventnor Winter Gardens. The chef proprietor of the Hamborough and Pond Café will refurbish and upgrade the building to create two dining venues, an entertainment space capable of...
Posted: 26 April 2011 | 11:04
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