Technology

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How hoteliers can make the most of online agents

Online agents can raise occupancy levels and increase profitability, but are you making the most of your presence on these websites? It pays to know how to get to the top of their search rankings. Ross Bentley reports
Posted: 31 August 2006 | 00:00

E-procurement: Purchasing power

Companies are increasingly turning to electronic procurement to streamline the purchasing process and save money. Ross Bentley looks at the options
Posted: 27 July 2006 | 00:00

Spain’s biggest pizza chain sells for €850m... For more hospitality stories, see what the weekend papers say

weekend papersA round-up of the weekend's news affecting the hospitality industry. News includes: US hotel giant in Whitbread talks; Canalside pub development planned; M&B plan to return £500m to shareholders and more...
Posted: 24 July 2006 | 10:32

Marston Hotels launches real-time conference booking service

They Hythe Imperial hotelMarston Hotels has launched a real-time conference booking facility.
Posted: 24 July 2006 | 10:10

Online Food Ordering

The Online WaiterUK consumers are lagging behind their European and US counterparts in terms of ordering restaurant or takeaway food on the Internet. Matt Franey, director of Manchester-based Online Catering Services, examines why and asks what you can do about it.
Posted: 12 July 2006 | 15:29

Internet security: Protect your business data from hackers

Small businesses' IT systems are under increasing threat from security breaches by ever more resourceful hackers. Ross Bentley outlines some of the safeguards firms should be applying to protect important business information
Posted: 29 June 2006 | 00:00

Fingerprinting moves into the school canteen

fingerprint recognition technology at schoolContract caterers have welcomed the advent of fingerprint recognition technology, which could potenitally speed up queues in school canteens and monitor pupils eating choices.
Posted: 27 June 2006 | 11:06

Internet bookings continue to grow for hotels

computer keyboardWorldwide electronic hotel revenue continued to grow in the first quarter of 2006, according to research from TravelClick, with the travel agent channel dominating.
Posted: 26 May 2006 | 14:41

Tim Davis: Hilton's IT man on making a success of selling hotel rooms online

CHOT 250506 Tim Davis, who is responsible for Hilton Hotel Corporation's technology and commercial development outside the USA, tells Ross Bentley how to steal back market share from third-party websites
Posted: 25 May 2006 | 00:00

Chip and PIN takes over as the only way to pay

chip and PIN terminalRestaurateurs have been warned that chip and PIN has officially taken over as the only way to pay by card, as the transition period from signature authorisation has now finished.
Posted: 24 May 2006 | 10:26

Hospitality customers fear Wi Fi security breaches

man with laptopMore than half of business travellers have admitted they are concerned about Wi-Fi security, according to a new survey by broadband technology company iBAHN.
Posted: 26 April 2006 | 15:32

How can we find a database that specifically homes in on the client sector we're looking for?

How can we find a database that specifically homes in on the client sector we're looking for? We've bought databases and had to discard nearly 50% of the contacts
Posted: 13 April 2006 | 00:00

New tech will help cut fraud

The hospitality sector must be breathing a huge sigh of relief as the number of fraudulent transactions begins to fall, as a result of chip-and-PIN systems.
Posted: 13 April 2006 | 00:00

Hostec round-up: showcasing technology innovation in hospitality

The Hostec-Eurhotec technology show took place alongside Hotelympia, showcasing the hi-tech innovations that can improve both customer experience and operator efficiency. Ross Bentley picks out some highlights
Posted: 30 March 2006 | 00:00

Electronic customer satisfaction system from Long Range Systems

tech CHOT 300306Paging specialist Long Range Systems has designed an electronic customer satisfaction system built into a tip-tray so that restaurant operators can get instant feedback from their guests.
Posted: 30 March 2006 | 00:00

EPnet cashless system from Quintus

EPnet cashless systemThe EPnet cashless system from Quintus integrates access control and food service payments on one small card.
Posted: 30 March 2006 | 00:00

Virtual interactive concierge (VIC) from Whichway Media

Virtual interactive conciergeFor many modern hotels, employing a concierge to help guests with information about local attractions and services is no longer a viable option. Instead, busy reception staff are often left to deal with their numerous requests.
Posted: 30 March 2006 | 00:00

Digital newspaper from NewspaperDirect

digital newspaperImagine being able to offer guests a choice of 300 daily newspapers. Digital newspaper distribution company NewspaperDirect provides a print-on-demand service for even the remotest of hotels...
Posted: 30 March 2006 | 00:00

New card tansaction rules will threaten future bookings, says hotelier

Paying by credit cardA Cotswolds hotelier is claiming confusion about a rule-change for customer-not-present transactions could threaten the security of his future bookings.
Posted: 27 March 2006 | 09:54

Using business intelligence software to drive-up revenue

In the drive for greater efficiency and competitive advantage, managers can access the kind of detailed information their predecessors could only have dreamed about. Ross Bentley reports
Posted: 23 February 2006 | 00:00

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