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Luggage Porter (Number Sixteen-Firmdale Hotels)

Number Sixteen

Situated in a quiet, exclusive street in the heart of South Kensington. Harrods, Harvey Nichols and the international designer stores of Knightsbridge and Brompton Cross are close by as well as Hyde Park, the Victoria & Albert, Natural History and ScienceMuseums. The West End and Financial district are easily reached by nearby South Kensington underground station.

About the Job

We are currently seeking a Luggage Porter to join our Front Office team.

The successful Luggage Porter must have:

* Previous experience as a Luggage Porter within a high quality hotel
* A clean UK drivers license - valet parking
* Exceptional use of the English Language which is essential when interacting with guests
* The ability to work well under pressure
* A good approach to team work

Luggage Porter Hours: 42 hours per week (4 days on/4 days off this will include some occasional Night cover)

Salary: £12,000 per annum

The behaviours we value at Firmdale are;

Positive can do attitude, Enthusiastic and passionate, Consistently professional, Friendly and Attentive, Interested and Driven and Genuine/Loyal/Honest

The behaviours our managers will demonstrate are;

Genuine care for their people, Customer focused, Involve people and Empower, Show consistent appreciation, Show real trust, Listen and Act, Give clear expectations, Encourage teamwork, Driven/Passionate and Ensure work is fun

Benefits for working for Firmdale;

Extensive training and development opportunities, Career planning and progression, Competitive salaries, Uniforms, Free Dry Cleaning for uniforms and Meals on duty
Incremental Holiday starting at 20 and going up a day each year to 25 days.

Incentive Schemes

Departmental Incentive Schemes, Recruitment Incentive Scheme and Employee of the month/year awards

Winner Springboard Award for Excellence 2007- "Best Career Progression"
Winner Training Journal "Best customer service initiative" 2008