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Reception Manager

THE WESTERWOOD HOTEL HAS RECENTLY UNDERGONE A £14 MILLION REFURBISHMENT PRODUCT WHICH SETS THE STANDARD IN LEISURE & CONFERENCE FACILITIES

  The Westerwood offers 4 Star Service in its extensive food and beverage outlets ranging from our A la Carte Restaurant to our more informal Club Bar and Grill.  

The ideal candidate will have excellent people management skills, experience in a similar quality environment   and be motivational and professional in all aspects of the role

JOB DESCRIPTION

To manage and ensure the smooth operations within the Front of House section, incorporating Reception, Front of House Porters and the Night's team. 

DUTIES

• To set the agreed standards of operation within the Front Office Department through leadership & communication within the team.
• To establish the agreed standards within the Department through the introduction of a Standard Operating Procedure Manual and basing your training on this.
• To constantly monitor standards of performance to ensure that the standards set down are being both applied and achieved, ensuring a professional, efficient, friendly and courteous behaviour at all times.
• To ensure that the presentation of the Front Office staff is immaculate on all occasions, both uniform and personal presentation.
• To ensure that the Guest Messaging System is efficient and punctual.
• To review rooms allocation on a daily basis and ensure that the correct rooms are allocated to the VIPs and guests according to correspondence and request.
• To have a full understanding of all rates, packages and special promotions ensuring that hotels terms of business are adhered to.
• To review cash control procedures in your department on a weekly basis and report any
• To compile an accurate weekly rota taking into consideration patterns of business, ability of staff, holidays, sickness and any other factors affecting the operation.
• To have a full understanding of all room types, location, views, configurations and hotel facilities.
• To ensure all in-house guest information is correct and up to date in the hotel computer system.
• To ensure all guest billing is processed timely and accurately and documentation relating to such is kept in accordance with hotel policy.
• To check, monitor and follow up all accounting requirements involving individual, function and group postings and payments in accordance with the hotel's accounting procedure.
• To allocate rooms in conjunction with the Reservations Department, ensuring the maximum revenue will be yielded.
• To ensure the day's arrival correspondence is maintained with care and any previous correspondence is returned to the Reservations department.
• To ensure that the Night Auditors are fully trained in all revenue and report producing procedures.
• To ensure that the Front of House Porters are present and at hand to assist with guests requirements and act accordingly to duties given.
• To ensure all complaints are dealt with within 24 hours and relevant information forwarded onto to management.
• Duty Management shifts as and when required.

HOTEL DESCRIPTION

  Facilities

• 4 Star

• 2 AA Rosette Awarded Restaurant

• 150 Bedrooms

• Reflections Spa and Leisure with indoor swimming pool

• Terrace Bistro

• All Weather Tennis Court

BENEFITS

Free bespoke QHotels Uniform, Free meals on duty, Free leisure membership, Childcare Voucher scheme, Discounted golf membership, Employee bonus scheme, Free parking.

Following a qualifying period;

Contributory pension scheme, Discounted staff standby rates at any QHotel, Complimentary two night stay including dinner, bed & breakfast

All applicants must be eligible to live and work in the UK

CONTACT DETAILS

Maxine McDonald

Human Resources Manager

The Westerwood

mmcdonald@qhotels.co.uk