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Story of the week: England's visitor economy can grow from £97b in 2010 to £147b and create 225,000 more jobs over the next decade, according to VisitEngland.
John Footman is to become the new chef at the Goose in Britwell Salome, which was forced to close ...
Posted: 19 March 2010 | 16:36
The Academy of Food and Wine (AFW) has added £10,000 worth of bursaries for the winners and runners-up in its Gastronomy Team of the Year and Future Stars of Gastronomy competitions. The two competitions, which are open to chef and waiter teams...
Posted: 19 March 2010 | 11:54
Story of the week: A massive fire broke out in a Shoreditch office block which houses a number of bars and restaurants yesterday morning. Owner of two bars affected by the fire, Jonathan Downey, told Caterer it won’t be back in business for at least 18 months.
Posted: 12 March 2010 | 15:39
The Academy of Food & Wine (AFW) has announced the 15 semi-finalists of the 2010 Sommelier of the Year competition. Now in its 30th year, the competition, which is sponsored by Champagnes Piper-Heidsieck, rewards sommeliers’ knowledge of wine, understanding of the restaurant business ...
Posted: 25 February 2010 | 14:49
It takes a special personality to be a successful concierge. Widely recognised as a professional tasked with achieving the impossible, the role requires a dedication to service perhaps unsurpassed by any other discipline. A waiter is entitled to tell a customer a dish is off the menu...
Posted: 19 February 2010 | 15:04
He's a Hotel Catey winner and has just become the latest recipient of the Andy Pongco Award as the International Concierge of the Year 2010. Ben Malpass is a conciergeat the top of his game. Janet Harmer reports
Posted: 17 February 2010 | 14:26
Ben Malpass, head concierge at the four-star Cavendish hotel, London, has been named as Clef d’Or International Concierge of the Year 2010 at the Clef d’Or International Congress in Lisbon. He was selected to represent the UK against 11 other finalists in the international event after completing...
Posted: 01 February 2010 | 16:55
The recession has created increasingly discerning hospitality customers who demand both value and quality and will tolerate no compromise in either, according to newly-published research by the National Skills Academy for Hospitality. It found that warmth or customer service (26%) and value...
Posted: 28 January 2010 | 17:02
In another of his regular columns, Peter Hancock, chief executive of luxury hotel marketing consortium Pride of Britain Hotels, explains why front-of-house staff deserve more recognition for their hard work.
"Are you beginning to tire of celebrity chefs? Forgive me if you are one, or have embarked on a career...
Posted: 28 January 2010 | 14:53
Businesses can test their employees' knowledge, customer service skills and productivity by using a mystery shopper to gather constructive information discreetly and professionally. Graham Morphy-Morris looks at how to get the most out of this type of service.
Posted: 15 January 2010 | 14:38
The Academy of Food & Wine (AFW has called for better communication between front-of-house and back-of-house teams, as it launches its 2010 Gastronomy Team of the Year competition. “It’s vital that there is effective communication between the front-of-house team and the kitchen...
Posted: 17 December 2009 | 08:00
The Academy of Food & Wine (AFW) has extended the deadline for the 2010 UK Sommelier of the Year competition to 31 December. The organisation has extended the deadline by two weeks and is inviting hospitality employers to nominate members of staff to the competition, which rewards sommeliers’...
Posted: 14 December 2009 | 12:23
Story of the week: Gordon Ramsay has saved one of his restaurants from potential liquidation by clearing its tax debt, it was reported this week, and the celebrity chef’s company, Gordon Ramsay Holdings, also announced that it is to close its Boxwood Café at London’s Berkeley hotel next April ...
Posted: 11 December 2009 | 16:03
Entries for the Nestlé Toque d’Or 2010 competition are now being sought from UK catering colleges.
Teams who win a place in next year’s Toque d’Or grand final will have the benefit of being mentored by Michelin-starred chefs for the remainder of the competition, which is now in its 21st year.
Posted: 10 December 2009 | 12:00
The Academy of Food & Wine, the front-of-house training body, is inviting all student chefs and wine waiters in the UK to enter a new competition, called Future Stars of Gastronomy. The competition seeks to find the student chef and wine waiter team that plans and cooks the most impressive ...
Posted: 09 December 2009 | 08:00
Magdalena Zuchowicz from the Sheraton Belgravia will represent the UK in the international Receptionist of the Year competition having won this year’s national competition. The competition, organised by the AICR (the international association of front of house managers of luxury hotels)...
Posted: 07 December 2009 | 15:12
The Academy of Food & Wine is now looking for entrants to the UK Restaurant Manager of the Year 2010 competition. Launched last year, the competition, which is open to managers of any style of catering establishment, seeks a manager with great business acumen, thorough knowledge...
Posted: 01 December 2009 | 10:00
Higher pay awards confidence; employment rights unknown; and bad customer service deterrent.
Posted: 06 November 2009 | 12:33
Promotional vouchers have proved a major success for high street operators, with three quarters of diners having cashed in on special deals in the last 12 months, according to research. The survey, by research company Grass Roots, was based on 260 mystery visits to the outlets ...
Posted: 03 November 2009 | 09:00
Local restaurants and chain operators are alienating customers with policies such as automatically adding service charge to the bill and charging for bread that was not asked for, experts have warned. In a survey of 2,000 consumers by online reservation provider Livebookings...
Posted: 28 October 2009 | 07:00
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