Accessibility
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As a permanent wheelchair user, I am always showing taxi drivers, porters and receptionists how to open, close and secure a wheelchair so that I can sit in it. This can be extremely difficult from the back seat of a car or while trying to get out of a taxi and standing on one leg.
Posted: 18 May 2012 | 16:00
VisitEngland has launched a new version of its online Access Statement Tool, designed to help operators cater for guests with accessibility needs. Created in partnership with the British Hospitality Association, the tool provides detailed guidance on the information that may be required by people with access needs when visiting a restaurant or café.
Posted: 13 April 2012 | 15:15
People with disabilities are looking for an enjoyable stay, a good night's sleep, the chance to relax and enjoy a meal with a drink. That is no different to most guests, so many policies and standards will fit everyone.
Posted: 13 April 2012 | 09:28
David Croft's life changed dramatically at the age of 21 as the result of a diving accident he suffered while working as a demi pastry chef at a hotel in Bermuda. As a tetraplegic, his career as an aspiring and enthusiastic young chef...
Posted: 02 March 2012 | 11:42
The area outside your hotel can be a profitable addition if access is easy, says Arnold Fewell
Posted: 10 February 2012 | 08:30
Held six months before the Olympic and Paralympic Games, Tourism for All's "A Market to Win" conference spelled out the size of the opportunity for operators who make their business open to all. James Stagg reports
Posted: 10 February 2012 | 08:15
Most operators have plans in place to help guest with accessibility needs, but what about team members? Legal expert Nicola McMahon explains how to ensure you don't discriminate against disabled workers
Posted: 13 January 2012 | 16:08
My eldest daughter, Karen, is a coeliac. It means she can't eat gluten. This is not a life choice like a vegetarian or a vegan, it is an illness. Gluten, which is found in wheat, barley and rye triggers an immune reaction in people with coeliac disease and damages the lining of their small intestine.
Posted: 29 November 2011 | 15:52
Pubs and bars looking to better cater for visitors with access needs can now benefit from a new online guide. The Access Statement Online Tool, launched...
Posted: 24 October 2011 | 16:34
In this week's Caterer and Hotelkeeper magazine... Are you missing out on a £100m market?... The people behind the Hard Rock Cafe's success... The Olympics: are you in training?...
Posted: 29 July 2011 | 14:29
The way to attract and retain the accessibility market is for common sense understanding, says Pride of Britain chief executive Peter Hancock...
Posted: 15 July 2011 | 15:16
At a time of difficult trading it is astonishing that hospitality businesses don't take the disabled people market seriously. I am a permanent wheelchair user and I stay in hotels at least 100 nights a year.
Posted: 24 June 2011 | 17:13
As Caterer launches a major new awareness campaign, we examine the financial rewards available for those who embrace accessibility and offer simple and affordable steps to broadening your appeal
Posted: 17 June 2011 | 11:16
The Equality Act came into force on 1 October 2010. The Act consolidates and brings together previous equality laws including the law on disability discrimination. Operators are under a duty to make reasonable adjustments to the provision of their services to accommodate people with disabilities.
Posted: 17 June 2011 | 11:12
Think about how easy it would be to get around your site with a disability and make an action point each time you find a difficulty. Most alterations can be made without costly investments
Posted: 17 June 2011 | 11:08
Inaccurate or non-existent information is unhelpful at best, damaging at worst. Here are some other information providers that will make sure you and your staff are offering the best possible service
Posted: 17 June 2011 | 10:59
The Paralympic Games present the perfect opportunity for Britain to show that it's open for all. Making your business accessible may seem daunting, but simple steps can improve the experience for everyone. Nick Huber explains
Posted: 16 June 2011 | 18:17
With the focus of the world on the UK during the Olympics, the hospitality industry needs to show it is open to all. In the second Caterer Olympic Market Barometer, in association with ACT Clean, we find out whether operators are confident that their operation is accessible
Posted: 16 June 2011 | 18:09
A not-for-profit hotel group has been launched to cater for the needs of the blind and partially sighted.Vision Hotels, which has four AA three-star hotels in Devon, West Sussex, Somerset and Cumbria, has been set up by Action for Blind People to provide accessible breaks, regardless of disability.
Posted: 29 June 2010 | 11:27
New VisitEngland figures released today reveal that hospitality and leisure spend in the UK by disabled customers and their companions amounted to nearly £1b for the first half of the year. Its figures from the UK Tourism Survey show that overnight trips made by, or accompanied by, someone with a health ...
Posted: 20 November 2009 | 09:00
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