« Buddy up and help promote hospitality | Main | Green Month, green pumpkins »

The ethics of overbooking hotel rooms

Travelodge.gifCheck out this response to a previous posting, in which the writer complains about the practice of overbooking hotel rooms on the assumption that there will be cancellations.

It sounds from the tone of the posting that he or someone he knows has recently been turned away from a Travelodge, despite having booked and pre-paid for a room there:

Are we to conclude that Travelodge is in the business of entering into contracts with its clients, which it knows it cannot fulfill? I am awaiting a response to an emailed request and personal phone call to the manager of the offending Travelodge.

Has this person been unlucky or ill-treated? Or is this standard and fair practice? let us know what you think.


TrackBack

TrackBack URL for this entry:
http://www.caterersearch.com/cgi-bin/mt/mt-tb.cgi/12642

Post a comment

(If you haven't left a comment here before, you may need to be approved by the site owner before your comment will appear. Until then, it won't appear on the entry. Thanks for waiting.)

About

This page contains a single entry from the blog posted on October 4, 2007 6:14 PM.

The previous post in this blog was Buddy up and help promote hospitality .

The next post in this blog is Green Month, green pumpkins .

Many more can be found on the main index page or by looking through the archives.