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March 2008 Archives

March 11, 2008

Buy and sell anything from your mobile phone with Buzz from Caterersearch

Buzz-logo_150x150.gifThis week Caterersearch.com is launching an exciting new mobile phone-based advertising service called Buzz.

Adverts could be for anything from chefs looking to find work in a specific region to distributors selling new or used catering equipment or owner operators selling their independent hotel or restaurant.

How does it work? Well if you’re looking to sell any furniture or equipment, Buzz enables you to create an advert online by sending a text message from your mobile phone. It’s simple and it costs just £3* (plus your standard network operator charge) to send the initial message with an optional picture or video.

Continue reading "Buy and sell anything from your mobile phone with Buzz from Caterersearch" »

March 20, 2008

Exclusive Hotels perfect the "green turndown"

green-exclusivehotels.jpgHere's a neat trick to help secure hotel guest buy-in to the environmental measures you are putting in place, courtesy of Exclusive Hotels.

A leaf-shaped door hanger gives guests at its hotels the chance to support the group's efforts to reduce its impact on the environment. "This little card is to help you make your stay greener should you so wish", it reads, before outlining the concessions to environmental best practice that guests commit to by hanging it on their door. These include:

* Towels left for a second day

* Lights and television left off when the room is empty

* Toiletries left unreplenished until finished.

I like this idea. It helps Exclusive Hotels do right by the planet and offers guests a simple yet theatrical means of playing their part as well.

March 25, 2008

Is Hospitality to blame for binge drinking?

Binge%20drinking.jpgHow would you feel about having to raise the price of drinks in your establishment artificially high - and risk a drop in trade - in order to play your part in the fight against binge-drinking?

Labour MP, John Grogan poses a stark challenge to all retailers of alcohol in this this week's edition of Caterer and Hotelkeeper: self-regulate over pricing or risk seeing the government legislate to control your prices. The chairman of the All-Party Parliamentary Beer Group and the pub trade’s voice in Parliament, Grogan explains that he believes hospitality – and in particular the pub companies – need to shed any siege mentality that exists and engage with the wider world over the issue of problem drinking in the UK.

Alcohol abuse looks set to be the government’s newest health battleground now that smoking legislation is in place. For a pub industry that has seen the smoking ban and the credit crunch hit profits and which is still reeling from the chancellor’s hike in alcohol taxes in this month’s budget, this spells potential danger.

The answer, according to Grogan, is what he calls a “coalition beyond the industry” that would see pub companies, off-trade retailers and health lobbing groups combining to achieve a mature, cross-sector response to alcohol abuse. The logical outcome of such a combination would be a move to set minimum prices per unit of alcohol. This may seem a counter-intuitive business model; but if it gains the ear of the government and keeps heavy-handed legislation at bay, it has to be worth consideration - notwithstanding the British Hospitality Association’s warning that any such proposal would need to be sense-checked to ensure it does not result in an anti-competitive price agreement.

Pubcos argue that they sell alcohol in a far more responsible and controlled environment than the supermarkets, with their BOGOF offers and slashed prices. But the fact is that the government cares less about internecine wars around the on- and off-trade and more about engendering a sensible drinking culture in the UK.

The pub trade has had two weeks to lick its wounds, reflect and recover from the chancellor’s decision to raise alcohol taxes by 6% this year and then by 2% above inflation for the next three years. Inside this week’s pages Grogan offers a path for the pubs to move forward in their relationship with the government. How far it moves forward is as much dependant on pubs willingness to be conciliatory as it is the government’s willingness to work with the pub trade.

What do you think? Are you happy to commit to a minimum price for alcohol? Or do you think you should reserve the right to offer booze as cheaply as you wish? Let me know.

March 31, 2008

Meet the hotel chain with a nose for marketing success

Big%20nose.jpgHere's an idea with the faintest whiff of desperation about it: Swissotel has announced plans to communicate its corporate identity through the sense of smell.

"Un.wind with the wind", its new in-house scent, is said to encapsulate the "subtle, pure elegance" of a five-star standard hotel: "fresh and airy as Swiss mountain air, a touch of Alpine flowers and genuine gentian, in the background delicate wood notes for a sense of wellbeing, and a light echo of wild, red berries to reflect Swissotel's corporate colour".

Hotel brand marketing via the olfactory senses is an interesting idea - but shouldn't the various elements listed below be present in the aromatic mix?

* The smell of liniment on a doorman's chest on a sub-zero winter morning
* The waft of sweat from a porter's pits as he lugs another trunk out the back of a taxi
* Chef's breath after a tasting session with a prospective new garlic supplier
* The sharp odour of laundry detergent and toilet cleaner
* The restaurant manager's hot stink of fear as he spots M. Winner in the day's bookings

About March 2008

This page contains all entries posted to The Editor's Hospitality Blog in March 2008. They are listed from oldest to newest.

February 2008 is the previous archive.

April 2008 is the next archive.

Many more can be found on the main index page or by looking through the archives.