Trialling new products
Pam Jones - Header of Business Development
"I have been actively involved in the development and trialling of our new education range, often in schools with no equipment to make hot provisions with food transported in, typically being produced at 9am and left in insulated boxes, so that by midday the nutritional value had degenerated drastically.
The trialling process is the most important, in terms of reaction from the end user and resolving any issues with the preparation and serving of the product. We learnt a lot from serving staff as well as the children, with 1500 meal occasions in all and high response rates from the children with 73% saying they would choose our meals. Staff agreed it was an improvement on usual dinners, easy to handle and a flexible menu that ensures less waste.
It was lovely seeing kids who would usually pick at their food actually eating it and having teachers comment, “you’d never see X going up for seconds.” With 26 mains and 10 vegetarian options hopefully it will encourage children to try new things as peer pressure is so important in a child’s development.
It was imperative the children enjoyed the product and following their feedback we’ve amended and reformulated products accordingly. The kids weren’t so keen on ‘bits’ in the food so we replaced the kidney beans with haricot beans - baked beans to you and me but still high in nutritional value - ensuring meals that are appetizing and appealing to the kids.
You always face challenges and can find yourself on a steep learning curve. In one school we went to serve up to find that the desserts hadn’t cooked, resulting in delayed service and less playtime for the children. The issues arose from a limited power supply but showed us that we needed to rethink how to stack the ovens to ensure even cook times. It was also difficult to keep 150 hungry kids in line with the increased uptake of school meals and the mid-day supervisors found it difficult to cope with increased numbers.
Garry Marshall said “It's always helpful to learn from your mistakes because then your mistakes seem worthwhile” and any of our future clients can be assured of a completely comprehensive package, with advice on how to best stack a two oven trolley or a possible increase in staffing and washing up facilities, complete with meal timings and phasing with equipment provided to reflect the choice of service."
Pam Jones,
a member of team apetito