What's your passion? Whether you're into playing the guitar, singing or rowing at IHG we're interested in YOU. At IHG we employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. And we're looking for more people like this to join our friendly and professional team. Crowne Plaza London The City are currently looking for a conference and Events Sales Coordinator to join their team. Salary range £19,000-£21,000 per annum depending upon experience.
Crowne Plaza London The City is a modern and stylish hotel right in the heart of London, within easy access of some of the city's most famous tourist attractions and West End theatres. This 203 bed roomed hotel, offers five state-of-the-art meeting rooms, two restaurants including the acclaimed Refettorio restaurant and spirit fitness club.
As the Conference and Events Coordinator, you will assist the conference and events sales department to co-ordinate and maximise conference business enquiries and bookings. You will provide the highest standards of customer service and will actively seek client feedback and sales leads wherever possible.
Key Responsibilities will include:
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Convert conference & event inquiries and leads into bookings (Includes weddings, business meetings, conferences) via the phone, in person or by letter.
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Meet with potential clients to discuss event, facilities, room lay-out & menus.
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Record and process using a computer bookings system, cancellations and amendments via phone, fax or email promptly and in line with company standards.
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Liaise and communicate special requirements to other departments.
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Prepare reports using both computerised reservation system and other computer software such as Word and Excel.
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Sell the IHG products and services using up-selling and suggestive selling techniques
?? Understand and anticipate guest needs
?? Maintain a high level of knowledge which will enhance the guest experience
?? Demonstrate a service attitude that exceeds expectations
?? Take appropriate action to resolve guest complaints
In return we'll give you a generous financial and benefits package including uniform, free meals on duty, pension scheme, hotel discounts worldwide, access to a wide variety of discount schemes and the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself.
At IHG we are committed to developing our team and managing our talent and would encourage internal as well as external candidates to apply for any of our vacancies.
So what's your passion? Please get in touch and tell us how you could bring your individual skills to IHG.
We are an equal opportunities employer.
Closing date: 19th December
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Recruitment.Helpdesk@rbi.co.uk