JOB DESCRIPTION
JOB TITLE:
Conference Operations Manager
Reporting to:
Operations Manager
Indirectly reporting to:
General Manager
PRIMARY
ACCOUNTABILITY:
To ensure that all conferences run smoothly and efficiently and that our customers/guests receive the highest levels of service to reflect our position as the best Leisure and Golf Resort Hotel in Central Scotland .
Key accountabilities:
Managing Daily Operations
- Meeting deadlines set by clients, hotel and other parties involved in holding a
conference and/or event
- Managing the setting up and breaking down of the banqueting/conference rooms to the required standard as laid down in the SOP Manual.
- Planning ahead and anticipating business needs according to the BEOs on a weekly and rolling month basis
- Completing staff rota's in accordance with forecasted business
- Schedules in place to cover all tasks within the business
- Delegating responsibility to other team members
- Ensuring departmental SOP Manual is in place and regularly updated
- Reporting any maintenance requirements to the Maintenance Manager
- Demonstration of QHotels Leadership Values
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