Jurys Inn Exeter is opening during April with 174 bedrooms, bar, restaurant and 7 meeting rooms
Jurys Inn Exeter
now has an excellent opportunity available for a
FRONT OFFICE AND RESERVATIONS MANAGER
to join our management team
Purpose of this front office role-
Responsible for managing all aspects of the front office department's operational function. Contribute to the profitability of the hotel by ensuring effective cost controls within the front office operation and by promoting hotel services to guests.
Maintain cinsistent standards of sevice, ensuring guest satisfaction while creating a work environment that supports organisational values.
Key responsibilities of this front office role-
Manage the front office operation, ensuring delivery of exceptional guest servicefrom each area.
Assist with the development and achievement of sales targets in line with annual budget
Ensure adequate resource planning and effective recruitment of front office and reservations team members
Set and review departmental objectives for the team and provide continuous employee feedback through appraisal process and job chats
Ensure all customer enquiries and requests for bookings are dealt with promptly, courteously and efficiently
Ensure prompt resolution of customer complaints
Identify, communicate and action all sales leads.
Maximise sales through up-selling, using incentives and promotions
Ensure awareness and compliance with all Health & Safety work practices.
Ensure support of the organisational core values (Patrons, People, Product and Profit) at all times
The ideal candidate for this position:
Must have previous experience in a similar role (with a minimum of 2 years at Assistant Manager Level) and demonstrated business/ industry awareness.
Must be courteous and focused on providing a consistently high standard of customer service.
Must be standards driven and detail-orientated with the ability to organise and plan ahead
Must have the ability to lead, multi-task, and make sound decisions in a fast-paced environment.
Must have previous experience with Opera or similar system
Previous experience with SAP (or with similar system) is preferred.
Salary £16-18,000 depending on experience
Jurys Inns equal opportunities employer
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