Company Profile

Bartlett Mitchell Catering Services Ltd

Evidence of a positive working environment

We have reflected on last year’s entry and the great things that other companies had done –we feel we have really moved on in 2007 Bartlett mitchell’s people policy: o ‘To become an employer of choice, as recognised by the team and external awards’ Our commitment to the above has resulted in: Hospitality Assured Accreditation: The standard for business and service excellence. A rise for the third year running to an overall score of 71.56% - the second highest score in the contract caterer sector Staff retention: An overall turnover in the last year of 18%. Monitoring of those who have joined bartlett mitchell under TUPE shows a retention of 82% , a clear indication of the success of our change management programme which makes the transition into the bm culture a seamless & positive one. Staff survey: Statistics from our last annual staff survey speaks for themselves: I enjoy working for bm : Strongly agree & agree: 92% I have a good working relationship with my boss: Strongly agree and agree 96% Managers praise a job well done: Strongly agree and agree: 94% I feel my contribution is valued by bartlett mitchell. Strongly agree and agree: 90% Recognition and fun! : • A welcome card when joining and chairman visit within first 6 weeks • A contributory pension scheme for all employees and policy to actively promote • Long service awards – dinner with the Chairman after 5 years in recognition of loyalty • Lunch with chairman on recognition of exceptional contribution • 2 annual company parties – 1 for families too. • The Feel good fund – individual recognition for those who have gone the extra mile through vouchers and personal visit from directors. • Use the company’s Spanish apartment at a discounted rate • Discounted shopping on line via the company ‘perks’ programme • Personal birthday cards and gift. • Monthly newsletter with all the company news. • Chairman’s role specifically involves walking the talk to ask – what more can bm do for you

Evidence of continued professional development

Induction is thorough and welcoming; ‘Walkabout’ is fun, participative, it gives people everything they need to know from day one. Within their first month, new recruits attend ‘Stepping into Bartlett mitchell’ – a day dedicated to infusing the bartlett mitchell culture, underpinning everyone’s contribution to the Company Mission, values and business plan. Following this, a Personal Development Programme is tailored and monitored for everyone. Our branded comprehensive Management Development programme, ‘Steps and Strides’, addresses the important skills of being an effective leader whilst increasing confidence. Completion of this gives points towards an HCIMA qualification. Our updated ‘Learning and Development ‘Policy illustrates our commitment to a move from ‘training’ to a culture of continuous learning – backed up by a menu of learning subjects in a variety of methods of delivery such as ‘cup of tea training’ , and online workshops, to ensure everyone is involved. 10% of our employees are currently working towards NVQ qualifications with us, a further 10% due to start before year end. Data monitoring and recognising the importance of delivery to our teams is via the company’s intranet i2i system to allow individual to company level viewing and monitoring. 2005 saw our commitment recognised by the HCPTA award for excellence in training and development whilst our HR & Training exec completed a post graduate diploma in Human Resource Management this year – another example of life long learning and a commitment to continuous professional development.

Evidence of equal opportunities and work-life balance

Work-life Balance is a crucial element of the way we work and we accommodate flexible working and sabbatical requests. Monthly Board meetings officially review the ‘Feel Good Fund’ recognising those who have exceeded even our expectations by awarding individual gifts. Employees can also trade their annual pay increase and choose to have extra holiday allowance – visiting family and benefiting from experiencing other cultures is an important part of our culture of work life balance and diversity. A Policy on diversity and respect within the workplace goes beyond equal opportunities. Specific coaching on the importance of this is incorporated into ‘Stepping into bartlett mitchell’. Birthdays at bartlett mitchell are special – A birthday card and a voucher is sent to every employee. An extra paid day of for their birthday after 3 years with the company illustrates the importance bm place on personal celebrations. For times when life gets tough, we provide a confidential counselling hotline which allows all team members to call for advice on personal or work related issues. A refer-a-friend scheme or a sales lead called ‘Pear’fect Partners rewarding £500 for a successful appointment – illustrates the importance we place on our employee and business growth recommendations.

Evidence of measures taken to assess effectiveness

Snapshot - incorporating a 360 degree team, customer and client satisfaction questionnaires & mystery diner reports. Key questions of what can bm do for you. It has seen an overall percentage increase of an impressive 10% in 2007 – demonstrating that the benefits of our people policies flow through to our customers. Staff surveys are undertaken on an annual basis. In 2006, in response to the statement ‘I feel proud to work for bartlett mitchell 94% of our respondents strongly agreed and agreed Monitoring of ethnicity of current employees and applicants illustrates that we are embracing diversity in all areas. We currently have 23 nationalities within bartlett mitchell , 18 of whose first language is not English. This year bm reviewed and improved online management appraisal system allows comprehensive reports on learning requirements, support needs, personal aspirations & areas for focus. This allows personal development plans to evolve into a Company Plan of Learning and development – providing not only the compulsory but the ‘nice to haves’ such as personal nutritional awareness. Interim ‘job chats’ check on thoughts and views – personal development plans are ever evolving. Our far-reaching Corporate Social Responsibility (CSR) programme, involving regular measurement of more detailed ‘people’ statistics to ensure continuous improvement and that we meet our community responsibilities. ‘What gets measured gets done’

Profile provided by Bartlett Mitchell Catering Services Ltd

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